Privacy Policy

The information we collect depends on how you interact with BizReply.

When you join the BizReply waitlist, we may collect information such as:

• Your name
• Email address
• Business name
• Business type
• WhatsApp or telephone number, if provided
• Information you provide about your business or customer communication challenges
• Your communication preferences
• The source through which you discovered or joined the BizReply waitlist
• The date and time of your registration and email confirmation

Some information may be optional. Where information is required, we will indicate this when you submit the relevant form.

We may also receive basic technical information generated when you access our website, such as browser type, device information, IP address, and website activity, where this information is provided by our hosting, security, or analytics services.

We primarily collect personal information directly from you.

This may occur when you:

• Join the BizReply waitlist
• Confirm your email address
• Contact BizReply
• Respond to customer research or feedback requests
• Request information about BizReply
• Participate in an early-access or beta programme
• Otherwise voluntarily provide information to us

We may use the information we collect to:

• Register and manage your place on the BizReply waitlist
• Verify your email address
• Communicate with you about your waitlist registration
• Notify you about BizReply early access, beta opportunities, or launch availability
• Respond to questions and support requests
• Understand the types of businesses interested in BizReply
• Conduct product and customer research
• Improve BizReply and determine which features are most useful to businesses
• Protect the website and our systems against misuse, fraud, and security threats
• Maintain records necessary for legal, regulatory, and operational purposes

Where we ask for separate permission to send promotional or marketing communications, we will use your information for those communications according to the choice you make.

When you join the BizReply waitlist, we may send you an email asking you to confirm your email address.

The confirmation link contains a temporary verification token that allows us to verify that you have access to the email address you provided.

You do not need a BizReply account or password to confirm a waitlist registration.

We may retain a record of when your email address was submitted and confirmed.

Joining the waitlist allows us to send communications necessary to manage your waitlist registration and provide relevant information about BizReply's availability.

Where required, we will separately ask for your permission before sending broader promotional communications.

You may unsubscribe from optional marketing communications at any time using the unsubscribe option included in the communication or by contacting us.

We do not sell your personal information.

We may use third-party service providers to operate BizReply and the website. These providers may process information on our behalf for purposes such as:

• Website hosting
• Database and cloud infrastructure
• Email delivery
• Website security
• Analytics and performance monitoring

We will only provide service providers with information reasonably necessary for them to perform the relevant service.

We may also disclose personal information where reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect our rights or systems, investigate misuse, or protect the safety and rights of others.

As BizReply's infrastructure develops, we may update this Privacy Policy to identify significant categories of service providers or subprocessors used by the service.

Some technology providers used by BizReply may operate infrastructure outside Ghana.

This means personal information may, where necessary, be processed or stored in countries other than Ghana.

Where international processing occurs, we will take reasonable steps to ensure that personal information remains appropriately protected and that our processing arrangements comply with applicable data-protection requirements.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, regulatory, security, and operational requirements.

For example, waitlist information may be retained while BizReply remains in development and while your registration remains relevant to early access or launch communications.

If you ask us to delete your information, we will process the request subject to any information that we are required or reasonably permitted to retain for legal, security, fraud-prevention, or regulatory purposes.

Information that is no longer required may be deleted, anonymised, or aggregated so that it can no longer reasonably identify you.

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Alteration
• Destruction
• Misuse

These measures may include access controls, secure communications, authentication controls, restricted database access, monitoring, and other appropriate security practices.

However, no internet-based service or electronic storage system can guarantee absolute security.

Under Ghana's Data Protection Act, 2012 (Act 843), individuals have rights concerning their personal information.

Depending on the circumstances, these may include the right to:

• Be informed about how your personal information is being processed
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to certain processing of your information
• Request that certain processing cease
• Withdraw consent where processing is based on your consent

To exercise a privacy right relating to information held by BizReply, contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests.

BizReply may use essential website technologies necessary for the website to operate correctly and securely.

If we introduce analytics, advertising, or other non-essential tracking technologies that require additional notice or consent, we will update our disclosures and provide appropriate controls where required.

The BizReply waitlist and business services are not intended for children.

We do not knowingly use the waitlist to collect personal information from children.

If we become aware that personal information belonging to a child has been submitted inappropriately, we will take reasonable steps to address or remove the information where required.

BizReply is currently under development.

Future versions of BizReply may process additional categories of information necessary to provide services such as customer conversation management, appointments, follow-ups, business knowledge management, and related functionality.

Before introducing processing activities that materially change how personal information is handled, we may update this Privacy Policy and provide additional privacy information where appropriate.

This current Privacy Policy should therefore not be interpreted as describing every data-processing activity that may exist in future versions of BizReply.

We may update this Privacy Policy as BizReply develops, our technology changes, or our legal and regulatory obligations change.

When we make changes, we will update the "Last updated" date at the top of this page.

Where changes materially affect how we process personal information, we may provide additional notice where appropriate.

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how BizReply handles your personal information, contact us at:

Additional business and data-protection registration information may be added here as BizReply completes its applicable registrations.