BizReply helps businesses manage customer enquiries, follow-ups and appointments on WhatsApp
See what needs attention, connect the tools you use, and act on the right customer at the right time.
See replies, missed follow-ups, appointments and important customer activity in one place.
Bring WhatsApp, business knowledge and upcoming customer tools into one workflow.
Ask BizReply what needs attention and get useful next-step suggestions based on customer activity.
Build simple automations that keep every customer moving, from first message to booked appointment and timely follow-up.
Route every enquiry to the right next step. Chain conditions, follow-ups, and booking tools, then let ChatDeck keep each branch moving automatically.
New WhatsApp enquiry
Customer asks about pricing and availability.
Book appointment
Finds the next available booking slot.
Schedule follow-up
Sends a reminder if the customer goes quiet.
Start with a ready-made action for replies, bookings, follow-ups, and payment reminders.
See every accepted quote, booking, and customer reply in one clear timeline.
Website consultation package
Follow-up completed
GHS 850
Consultation
Tomorrow at 10:30 AM
Ask who needs attention and get a clear daily list from your customer history.
Checked customer history: 12 conversations
3 customers need attention today
Ama Mensah
Asked for pricing yesterday
Daniel Ofori
Quote sent 2 days ago
Sarah Boateng
Appointment not confirmed
WhatsApp customer workflows
Explore practical ways to automate repetitive WhatsApp enquiries, keep lead follow-ups visible and support appointment-based customer communication.
Manage new enquiries, repeated service questions and lead follow-ups without losing human control of important conversations.
Learn more →See how growing Ghanaian businesses can organise customer enquiries, follow-ups and appointment conversations.
Learn more →Read practical guides on automation, WhatsApp Cloud API, follow-ups and customer communication workflows.
Learn more →Simple monthly pricing for managing customer conversations, follow-ups, and appointments with BizReply.
For small businesses starting with BizReply.
For growing businesses handling more customers.
For larger teams and operations.
Everything you need to know about BizReply and how it helps you manage customer conversations.